stage detail

FAQs Tickets and registration


FAQs

Overview of prices for your admission ticket

Registration/Placing orders

  • What are the benefits of buying my ticket or redeeming my voucher online?

    • You can go directly into the fair without waiting.
    • You receive a discount when you purchase a ticket online.
    • You can view your orders at any time and, if necessary, print out your online ticket again (e.g. if the first printout is illegible).
    • You can print out an invoice/receipt.
    • If you make a mistake entering your personal data, you can change it.

  • Why do I have to register and enter my e-mail address to buy a ticket or redeem a voucher online?

    • Print@home-Tickets are personalized and registration is necessary to ensure comprehensive service and security standards when ordering and using online tickets.
    • We need your e-mail address to send you your Print@home-Ticket and your customer login by e-mail.
    • Your ticket will only be sent to the e-mail address that you provide during registration.

  • What do I need to purchase my ticket or redeem a voucher online, and what documents must I present to gain admission to the fair?

    • An up-to-date Internet browser
    • A valid e-mail address so that we can send you the ticket
    • A PDF Reader to display the online ticket
    • A valid credit card (VISA, MasterCard, American Express) to pay for your ticket or a printed or online voucher number to redeem your voucher
    • A printer, because you can only pass through the turnstiles with a printed ticket
    • Your online ticket is only valid together with an official photo ID.

  • Can I purchase online tickets or redeem vouchers online for other people?

    No, due to data protection guidelines, everyone must purchase their own ticket or redeem their own voucher themself.

  • When I register, can I redeem multiple vouchers for myself?

    Yes, but the number of vouchers that each person can redeem is limited to the number of days of the fair.

    If you have received a voucher, the ticket is free of charge to you because the exhibitor who invited you to the fair is paying for it. Because the exhibitor is only charged for the ticket when you pass through the turnstiles to attend the fair, there is no need to cancel or inform our ticket service if you do not use the ticket.

  • Why does my name appear on all the tickets that I ordered?

    • If multiple vouchers for 1-day tickets are used to order tickets to attend the fair on more than one day, the name of the person placing the order will appear on all the tickets.
    • If various people want to use vouchers for 1-day tickets, each person must register separately.
    • Important: Because Print@home-Tickets are only valid for a specific individual and are not transferrable, you may be required to present an official photo ID at the fair.
    • If you accidently use the same name for multiple tickets, please contact us by e-mail: registrierung@messe-muenchen.de

  • How will I receive my online Print@home-Ticket?

    • Once you have finished ordering your ticket online, you can download and save it in PDF format. In addition, a Print@home-Ticket will be sent to the e-mail address that you provided. Please keep an eye out for an e-mail sent by: registrierung@messe-muenchen.de.
    • In exceptional cases, e.g. if the server is busy, it may take up to 24 hours to send your ticket.
    • You can print out your PDF Print@home-Ticket with a PDF reader or click on the link in the e-mail to print out your ticket.

  • What should I do if I don't receive an e-mail with my Print@home-Ticket?

    In rare cases, e-mails may end up in your e-mail account's spam filter. Please check your spam folder or contact your administrator.

    It is also possible that you made a mistake when you entered the e-mail address in your customer profile. Please contact our Visitor Hotline at the following telephone number +49 89 949-11308 or by e-mail to info@bau-muenchen.com.

  • Do I have to print out my Print@home-Ticket?

    • Use a black-and-white printer and standard-size paper.
    • If you cannot or do not want to print out your Print@home-Ticket right away, you may also do so later.
    • If you do not have a printer, you can forward the Print@home-Ticket PDF to someone whom you trust and have them print out the ticket for you.

  • Can I use my Smartphone or tablet to display my ticket and gain access to the fair?

    No, the readers at the turnstiles only recognize the barcode if the Print@home-Ticket is printed on paper.

  • On which days of the fair can I use my ticket/multiple-day ticket to attend the fair?

    If you have a valid ticket, you may attend the fair on the day or days of your choice. Multiple-day tickets do not have to be used on consecutive days.

  • What does the message “Maintenance work on server” mean?

    • Timeout: After a standby period of 30 minutes, the ticket system interrupts the ordering process for security reasons.
    • At the end of the ordering process, you did not click on “Order now,” which completes the order.
    • You used the Back/Forward button in the browser during the ordering process, which resulted in complications. To move to the previous or the next page, please only use the Back or Forward button on the order form.

  • What are the benefits of buying my ticket or redeeming my voucher online?

    • You can go directly into the fair without waiting.
    • You receive a discount when you purchase a ticket online.
    • You can view your orders at any time and, if necessary, print out your online ticket again (e.g. if the first printout is illegible).
    • You can print out an invoice/receipt.
    • If you make a mistake entering your personal data, you can change it.

  • Why do I have to register and enter my e-mail address to buy a ticket or redeem a voucher online?

    • Print@home-Tickets are personalized and registration is necessary to ensure comprehensive service and security standards when ordering and using online tickets.
    • We need your e-mail address to send you your Print@home-Ticket and your customer login by e-mail.
    • Your ticket will only be sent to the e-mail address that you provide during registration.

  • What do I need to purchase my ticket or redeem a voucher online, and what documents must I present to gain admission to the fair?

    • An up-to-date Internet browser
    • A valid e-mail address so that we can send you the ticket
    • A PDF Reader to display the online ticket
    • A valid credit card (VISA, MasterCard, American Express) to pay for your ticket or a printed or online voucher number to redeem your voucher
    • A printer, because you can only pass through the turnstiles with a printed ticket
    • Your online ticket is only valid together with an official photo ID.

  • Can I purchase online tickets or redeem vouchers online for other people?

    No, due to data protection guidelines, everyone must purchase their own ticket or redeem their own voucher themself.

  • When I register, can I redeem multiple vouchers for myself?

    Yes, but the number of vouchers that each person can redeem is limited to the number of days of the fair.

    If you have received a voucher, the ticket is free of charge to you because the exhibitor who invited you to the fair is paying for it. Because the exhibitor is only charged for the ticket when you pass through the turnstiles to attend the fair, there is no need to cancel or inform our ticket service if you do not use the ticket.

  • Why does my name appear on all the tickets that I ordered?

    • If multiple vouchers for 1-day tickets are used to order tickets to attend the fair on more than one day, the name of the person placing the order will appear on all the tickets.
    • If various people want to use vouchers for 1-day tickets, each person must register separately.
    • Important: Because Print@home-Tickets are only valid for a specific individual and are not transferrable, you may be required to present an official photo ID at the fair.
    • If you accidently use the same name for multiple tickets, please contact us by e-mail: registrierung@messe-muenchen.de

  • How will I receive my online Print@home-Ticket?

    • Once you have finished ordering your ticket online, you can download and save it in PDF format. In addition, a Print@home-Ticket will be sent to the e-mail address that you provided. Please keep an eye out for an e-mail sent by: registrierung@messe-muenchen.de.
    • In exceptional cases, e.g. if the server is busy, it may take up to 24 hours to send your ticket.
    • You can print out your PDF Print@home-Ticket with a PDF reader or click on the link in the e-mail to print out your ticket.

  • What should I do if I don't receive an e-mail with my Print@home-Ticket?

    In rare cases, e-mails may end up in your e-mail account's spam filter. Please check your spam folder or contact your administrator.

    It is also possible that you made a mistake when you entered the e-mail address in your customer profile. Please contact our Visitor Hotline at the following telephone number +49 89 949-11308 or by e-mail to info@bau-muenchen.com.

  • Do I have to print out my Print@home-Ticket?

    • Use a black-and-white printer and standard-size paper.
    • If you cannot or do not want to print out your Print@home-Ticket right away, you may also do so later.
    • If you do not have a printer, you can forward the Print@home-Ticket PDF to someone whom you trust and have them print out the ticket for you.

  • Can I use my Smartphone or tablet to display my ticket and gain access to the fair?

    No, the readers at the turnstiles only recognize the barcode if the Print@home-Ticket is printed on paper.

  • On which days of the fair can I use my ticket/multiple-day ticket to attend the fair?

    If you have a valid ticket, you may attend the fair on the day or days of your choice. Multiple-day tickets do not have to be used on consecutive days.

  • What does the message “Maintenance work on server” mean?

    • Timeout: After a standby period of 30 minutes, the ticket system interrupts the ordering process for security reasons.
    • At the end of the ordering process, you did not click on “Order now,” which completes the order.
    • You used the Back/Forward button in the browser during the ordering process, which resulted in complications. To move to the previous or the next page, please only use the Back or Forward button on the order form.

Payment

  • How much do online tickets cost?

    Prices for BAU are available here.

  • How can I pay for my online ticket?

    • MasterCard
    • VISA
    • American Express

  • Is my ticket order binding?

    • If the customer is a consumer as defined by Section 13 of the German Civil Code (BGB), the customer may cancel the transaction in text form (e.g. letter, fax, e-mail) without providing a reason within 2 weeks.
    • Cancellation within the cancellation deadline is only possible until the point in time that the ticket loses its validity.

  • Is my ticket transferrable?

    • Multiple-day tickets may also only be used by one person.
    • Important: Because online tickets are only valid for a specific individual and are not transferrable, you may be required to present an official photo ID at the fair. Every validated barcode is recognized as such by the electronic access control system, and ticket-holders who try to use a copied online ticket will be denied access.
    • If you loose your ticket and are afraid that whoever finds it might use it to attend the fair, please contact us by e-mail at registrierung@messe-munechen.de so that we can block your lost ticket.

  • How can I receive an invoice/receipt?

    • This e-mail contains the activation link for your customer profile/account.
    • To call up and print out your invoice/receipt, click on the “Tickets” tab.

  • How much do online tickets cost?

    Prices for BAU are available here.

  • How can I pay for my online ticket?

    • MasterCard
    • VISA
    • American Express

  • Is my ticket order binding?

    • If the customer is a consumer as defined by Section 13 of the German Civil Code (BGB), the customer may cancel the transaction in text form (e.g. letter, fax, e-mail) without providing a reason within 2 weeks.
    • Cancellation within the cancellation deadline is only possible until the point in time that the ticket loses its validity.

  • Is my ticket transferrable?

    • Multiple-day tickets may also only be used by one person.
    • Important: Because online tickets are only valid for a specific individual and are not transferrable, you may be required to present an official photo ID at the fair. Every validated barcode is recognized as such by the electronic access control system, and ticket-holders who try to use a copied online ticket will be denied access.
    • If you loose your ticket and are afraid that whoever finds it might use it to attend the fair, please contact us by e-mail at registrierung@messe-munechen.de so that we can block your lost ticket.

  • How can I receive an invoice/receipt?

    • This e-mail contains the activation link for your customer profile/account.
    • To call up and print out your invoice/receipt, click on the “Tickets” tab.

Customer profile

My question was not listed here

  • Whom can I contact about questions that are not answered here?

    If you have any other questions, please contact the service hotline or your local contact in our foreign representative's office, which is available here.

    The contact information for our service hotline for visitors is as follows:

    Visitor hotline
    Tel.: +49 89 949-11308
    Fax: +49 89 949-11309
    E-Mail: info@bau-muenchen.com

  • Whom can I contact about questions that are not answered here?

    If you have any other questions, please contact the service hotline or your local contact in our foreign representative's office, which is available here.

    The contact information for our service hotline for visitors is as follows:

    Visitor hotline
    Tel.: +49 89 949-11308
    Fax: +49 89 949-11309
    E-Mail: info@bau-muenchen.com

 
 
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The entire industry at BAU

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BAU, the Leading Trade Fair for Architecture, Materials and Systems, is held every two years. It sets standards and is the industry's most important gathering.

The entire industry at BAU

Gathering for the entire construction industry

BAU, the Leading Trade Fair for Architecture, Materials and Systems, is held every two years. It sets standards and is the industry's most important gathering.

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BAU, the Leading Trade Fair for Architecture, Materials and Systems, is held every two years. It sets standards and is the industry's most important gathering.

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Read here the final report and what exhibitors as well as visitors say about the latest BAU event.

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Read here the final report and what exhibitors as well as visitors say about the latest BAU event.

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Read here the final report and what exhibitors as well as visitors say about the latest BAU event.

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Get an impression of BAU 2017: Our photo and video gallery feature a diverse range of vivid impressions from BAU 2017.

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Impressions of BAU 2017

Get an impression of BAU 2017: Our photo and video gallery feature a diverse range of vivid impressions from BAU 2017.

Impressions of BAU 2017

Get an impression of BAU 2017: Our photo and video gallery feature a diverse range of vivid impressions from BAU 2017.