Frequently asked visitor questions

Answers to frequently asked questions (FAQ) and the BAU visitor hotline

General questions

What branches of industry and topics does BAU cover?

BAU presents architecture, materials and systems for commercial and residential construction and interior work for both new-build and renovation and modernization. It is unique the world over and brings the industry's market leaders together every two years. As the world's leading trade fair for this sector, it covers all the building trades. BAU's exhibits are broken down according to building materials, products and sectors.

To the exhibition sectors at BAU

What events are part of the BAU trade-fair network and when do they take place?

BAU China, digitalBAU and Bauzentrum Poing.

Where can I find information about getting to the fair and accommodation in Munich?

We are providing a wealth of information and support on travel and accommodation.

Find here all information about getting to the fair as well as information about your accommodation.

Where can I find out about the opening times to BAU?

Click here for details of the different opening times for visitors and exhibitors at BAU.

Do I need a visa, and how can I get a visa?

In a directive transmitted per e-mail in July 2013, the German Foreign Office has informed the German Embassy and Consulate Visa Sections worldwide that in general, an official invitation letter from the trade fair organizer is no longer required.

When applying for your visa, simply refer to this information. In case the visa section responsible for issuing your visa should nonetheless request that an official invitation letter be presented, please send an e-mail to us at:

Additional information about visa procedures, requirements for the issue of visas, visa fees and application forms are available in different languages on the web page “Visa regulations" of the German Foreign Office, as well as the respective websites of the embassies and consulates.

To ensure you obtain your visa before the trade fair starts, we recommend that you submit your visa application in good time.

Applications can be made as early as three months before the time of entry.

Does my admission ticket entitle me to use local public transportation?

Yes, you can use your admission ticket to the fair to travel on public transportation in Munich.

Further information on local public transportation is available here.

Is there an official BAU newsletter?

BAU News is free of charge and is published on a regular basis. It features information about the latest topics and the latest developments at the fair.

Subscribe to the BAU news now!

If you wish to cancel your subscription to BAU News you can do so at any time. Just click on the unsubscribe link at the end of each issue of the newsletter.

Is there Wi-Fi at the trade-fair center?

BAU offers free wireless Internet access (Wi-Fi) at the trade-fair center. The bandwidth is up to 4 Mbit per second.

Wi-Fi is only available in the areas taken up by the trade fair, i.e. the halls, entrances and the Atrium. Download volumes are limited to 200MB per user per day.

For problem-free online access for business purposes at the booth, we recommend exhibitors to order a LAN connection (fee applies) from the Exhibitor Shop.

Where can I check my coat or luggage?

You can check your coat or luggage in all entrances to the Messe München trade-fair center.

Is photography permitted at the trade-fair center?

Photography at the trade-fair center is permitted by Messe München.

A service counter in the west entrance serves next to the security center as a further issuing office for night work and film permits.

More information can be found here: Photography and Filming Permission (in German)

Is there barrier-free access at the Messe München exhibition center?

Messe München was designed and built to be barrier-free. Contact us by telephone or e-mail ahead of time to get information about special admission fees and parking alternatives because these can vary, depending on the event.

May dogs be brought to BAU?

Dogs are not allowed at the trade-fair center because there is not enough outdoor space for walking dogs. Guide dogs for the blind and other assistance dogs are permitted.

Who can help if I have any further questions?

Please feel free to contact a member of the BAU Team at any time. These are your contacts..

Ticket purchase & Ticket-Shop

Registration & Placing orders

What are the benefits of buying my ticket or redeeming my voucher online?

  • You can go directly into the fair without waiting.
  • You receive a discount when you purchase a ticket online.
  • You can view your orders at any time and, if necessary, print out your online ticket again (e.g. if the first printout is illegible).
  • You can print out an invoice/receipt.
  • If you make a mistake entering your personal data, you can change it.

Why do I have to register and enter my e-mail address to buy a ticket or redeem a voucher online?

  • Print@home-Tickets are personalized and registration is necessary to ensure comprehensive service and security standards when ordering and using online tickets.
  • We need your e-mail address to send you your Print@home-Ticket and your customer login by e-mail.
  • Your ticket will only be sent to the e-mail address that you provide during registration.

What do I need to purchase my ticket or redeem a voucher online, and what documents must I present to gain admission to the fair?

  • An up-to-date Internet browser
  • A valid e-mail address so that we can send you the ticket
  • A PDF Reader to display the online ticket
  • A valid credit card (VISA, MasterCard, American Express) to pay for your ticket or a printed or online voucher number to redeem your voucher
  • A printer, because you can only pass through the turnstiles with a printed ticket
  • Your online ticket is only valid together with an official photo ID.

Can I purchase online tickets or redeem vouchers online for other people?

No, due to data protection guidelines, everyone must purchase their own ticket or redeem their own voucher themself.

When I register, can I redeem multiple vouchers for myself?

Yes, but the number of vouchers that each person can redeem is limited to the number of days of the fair.

If you have received a voucher, the ticket is free of charge to you because the exhibitor who invited you to the fair is paying for it. Because the exhibitor is only charged for the ticket when you pass through the turnstiles to attend the fair, there is no need to cancel or inform our ticket service if you do not use the ticket.

Why does my name appear on all the tickets that I ordered?

If multiple vouchers for 1-day tickets are used to order tickets to attend the fair on more than one day, the name of the person placing the order will appear on all the tickets.

If various people want to use vouchers for 1-day tickets, each person must register separately.

Important: Because Print@home-Tickets are only valid for a specific individual and are not transferrable, you may be required to present an official photo ID at the fair.

If you accidently use the same name for multiple tickets, please contact us by e-mail:

How will I receive my online Print@home-Ticket?

Once you have finished ordering your ticket online, you can download and save it in PDF format. In addition, a Print@home-Ticket will be sent to the e-mail address that you provided. Please keep an eye out for an e-mail sent by:

In exceptional cases, e.g. if the server is busy, it may take up to 24 hours to send your ticket.

You can print out your PDF Print@home-Ticket with a PDF reader or click on the link in the e-mail to print out your ticket.

Do I have to print out my Print@home-Ticket?

Use a black-and-white printer and standard-size paper.

If you cannot or do not want to print out your Print@home-Ticket right away, you may also do so later.

If you do not have a printer, you can forward the Print@home-Ticket PDF to someone whom you trust and have them print out the ticket for you.

Can I use my Smartphone or tablet to display my ticket and gain access to the fair?

No, the readers at the turnstiles only recognize the barcode if the Print@home-Ticket is printed on paper.

On which days of the fair can I use my ticket/multiple-day ticket to attend the fair?

If you have a valid ticket, you may attend the fair on the day or days of your choice. Multiple-day tickets do not have to be used on consecutive days.

What does the message “Maintenance work on server” mean?

  • Timeout: After a standby period of 30 minutes, the ticket system interrupts the ordering process for security reasons.
  • At the end of the ordering process, you did not click on “Order now,” which completes the order.
  • You used the Back/Forward button in the browser during the ordering process, which resulted in complications. To move to the previous or the next page, please only use the Back or Forward button on the order form.


How much do online tickets cost?

Prices for BAU are available here.

How can I pay for my online ticket?

  • MasterCard
  • Visa Card
  • American Express Card

Is my ticket order binding?

  • If the customer is a consumer as defined by Section 13 of the German Civil Code (BGB), the customer may cancel the transaction in text form (e.g. letter, fax, e-mail) without providing a reason within 2 weeks.
  • Cancellation within the cancellation deadline is only possible until the point in time that the ticket loses its validity.

Is my ticket transferrable?

  • Multiple-day tickets may also only be used by one person.
  • Important: Because online tickets are only valid for a specific individual and are not transferrable, you may be required to present an official photo ID at the fair. Every validated barcode is recognized as such by the electronic access control system, and ticket-holders who try to use a copied online ticket will be denied access.
  • If you loose your ticket and are afraid that whoever finds it might use it to attend the fair, please contact us by e-mail at so that we can block your lost ticket.

How can I receive an invoice/receipt?

  • This e-mail contains the activation link for your customer profile/account.
  • To call up and print out your invoice/receipt, click on the “Tickets” tab.

Customer profile

Where can I find my Messe München customer profile?

  • Please activate your customer profile using the login and password that is sent to you.
  • You can use your customer account to make address changes and to call up and print out invoices/receipts.

Why should I activate my Messe München customer profile?

  • Your customer profile allows you to download and print out any tickets that you purchase or redeem.
  • It contains a link for invoices/receipts for any tickets that you purchase.
  • You can verify and update the information in your profile.

My question was not listed here

Whom can I contact about questions that are not answered here?
An wen kann ich mich mit Fragen wenden, auf die ich hier keine Antwort finde?

If you have any other questions, please contact the service hotline or your local contact in our foreign representative's office, which is available here.

The contact information for our service hotline for visitors is as follows:

Visitor hotline
Tel.: +49 89 949-11308
Fax: +49 89 949-11309

BAU visitor hotline

Do you have questions regarding your trade-fair visit? Do not hesitate to call our visitor hotline.